Privacy Policy

1. Introduction

Grand Rising Consulting LLC ("we", "us", "our") operates the Prismagick™ platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

• Account Information: Name, email address, and profile details you provide during registration.
• Contacts: Contact names, emails, phone numbers, and notes you add to your workspace.
• AI Conversations: Messages exchanged with the AI Coach, including text and voice transcripts, to provide and improve the service.
• Knowledge Base Content: Business information, snippets, and links you store in the platform.
• Usage Data: Feature usage patterns, session duration, and interaction analytics to improve the product experience.
• Device Information: Browser type, operating system, and device identifiers for compatibility and troubleshooting.

3. How We Use Your Information

• Power AI-driven features including coaching, content drafting, and email analysis.
• Personalize your experience and provide relevant recommendations.
• Process and deliver outreach messages via email and WhatsApp on your behalf.
• Generate images and marketing content as requested.
• Improve, maintain, and secure the platform.
• Communicate with you about your account, updates, and support.

4. Third-Party Services

We integrate with the following services to deliver platform functionality:

• Google / Gmail: For email scanning, sending, and OAuth authentication (when you connect your account).
• ElevenLabs: For AI voice conversations and text-to-speech capabilities.
• WhatsApp Business API: For sending and receiving WhatsApp messages on your behalf.
• AI Model Providers: For text generation, content analysis, and image creation.

Each third-party service is governed by its own privacy policy. We only share the minimum data necessary to provide the requested functionality.

5. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us. AI conversation logs may be retained in anonymized form to improve model quality.

6. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request deletion of your personal data and account.
• Export: Export your contacts, knowledge base, snippets, and links.
• Opt-Out: Disconnect third-party integrations at any time from your settings.

7. Security

We implement industry-standard security measures including encryption in transit and at rest, row-level security policies, and access controls. However, no method of electronic transmission or storage is 100% secure.

8. Cookies & Local Storage

We use browser local storage and session storage to maintain your preferences, authentication state, and workspace settings. We do not use third-party tracking cookies.

9. Children's Privacy

Prismagick is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Grand Rising Consulting LLC
Email: admin@prismagick.com